At Beauty Creative House (BCH), we are committed to ensuring that your shopping experience is smooth and efficient. Below are the details of our shipping policy, including shipping times, costs, and delivery options.

1. Shipping Locations

We ship to both domestic and international destinations. Please note that the availability of shipping options may vary based on your location.

2. Processing Time

• All orders are processed within 3 business days after the order is placed.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive an email confirmation with your order details and tracking information once your order has been dispatched.

3. Shipping Options & Delivery Times

We offer a variety of shipping methods to meet your needs. Estimated delivery times are as follows:

Domestic Shipping:

• Standard Shipping: 7-10 business days
• Expedited Shipping: 4-7 business days

International Shipping:

• Standard International: 10-15 business days
• Expedited International: 7-10 business days (depending on destination and customs)

Delivery times are estimated and do not account for delays caused by factors outside our control, such as customs processing, local carrier issues, or weather conditions.

4. Shipping Costs

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before payment is processed.

We also offer free shipping promotions for eligible orders over a certain amount, which will be automatically applied at checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. You can monitor your order status through the carrier’s website.

6. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may be charged by your local customs office. These fees are not included in the price of the product or shipping and are the responsibility of the customer. We recommend checking with your local customs office for details on applicable fees before placing your order.

7. Delivery Issues

Delayed Orders

While we strive to meet the estimated delivery times, unexpected delays may occur due to factors beyond our control. If your order is significantly delayed, please contact us at info@beautycreativehouse.com, and we will assist you in tracking the package or resolving the issue.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly to resolve the issue. BCH is not responsible for lost or stolen packages once marked as delivered.

8. Incorrect Shipping Address

Please ensure that your shipping address is accurate at checkout. BCH is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at info@beautycreativehouse.com to try to correct it before the order is shipped.

9. Contact Us

For any questions or concerns related to shipping, please reach out to us at:

Email: info@beautycreativehouse.com
Address: Dubai, UAE.