At Beauty Creative House (BCH), we strive to provide an exceptional shopping experience for all our customers. Please review the following guidelines regarding the delivery and return of our products.

1. Delivery Policy

Shipping Locations

We offer shipping to both domestic and international locations. The availability of shipping options and delivery times may vary depending on your location.

Delivery Times

• Domestic Orders: Standard delivery takes approximately 7-10 business days.
• International Orders: Delivery times vary based on the destination and customs processing but typically range between 10-15 business days.
• Orders are processed and dispatched within 2 business days from the date of purchase.

Please note that delivery times are estimates and do not account for unexpected delays such as customs clearance, courier service issues, or public holidays.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. We occasionally offer free shipping promotions; these will be applied at checkout if applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier’s tracking system.

Customs & Duties

For international orders, customs duties, taxes, and any import fees may apply depending on the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office for further information on applicable fees.

2. Returns Policy

Eligibility for Returns

We want you to love your purchase! If for any reason you are not satisfied, you may return the product(s) under the following conditions:

• Returns are accepted within 10 days of the delivery date.
• The item(s) must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used beauty products
• Gift cards
• Custom or personalized items (including private label products)

Return Process

1. Contact our customer service team at info@beautycreativehouse.com with your order number and reason for return.
2. Our team will provide you with return instructions and the address to send your item(s).
3. Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.

Customers are responsible for covering the shipping costs associated with returning the item(s), unless the return is due to a defect or an incorrect product being sent.

Refunds

• Once your return is approved, we will process a refund to your original method of payment.
• Please allow 7 business days for the refund to reflect in your account after it has been processed.
• Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you would like to exchange an item, please initiate a return and place a new order for the desired product. Exchanges are processed as new orders and subject to the same shipping policies.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@beautycreativehouse.com with your order number and photos of the damaged item. We will arrange for a replacement or refund at no additional cost to you.

4. Contact Information

For any questions about delivery, returns, or exchanges, please contact us at:

Email: info@beautycreativehouse.com
Address: Dubai, UAE.